Pre-audit questionnaire

Thank you for booking an Language Communication Audit (LCA). It would be extremely helpful if you could complete the following questionnaire in advance of your Audit. The purpose of the questionnaire is to cut down the time spent asking necessary questions about "background information" on the day of the Audit itself, and also to scope what can feasibly be covered in a one-day Language and Communication Audit.

The questionnaire focuses on three main areas:
  1. Your current exports
  2. Staff involved in exporting and existing language skills within the company
  3. Supporting information

1. CURRENT EXPORTS:

Please indicate below
  • the countries to which you are currently exporting
  • the approximate annual sales turnover in that market (£ or % of total sales)
  • the sales method(s) you use in that market e.g. distributor, agent, sell direct, export house, web site
  • the language(s) you use in your dealings with that market

Comments*: Please give any information you feel is relevant about communications with your customers in that market e.g. 'very difficult to understand on the phone', 'speaks perfect English - ex pat!', 'cultural issues with this customer'

Difficulties*: If you consider the complete order process, from receiving the initial enquiry to the point the goods are accepted by the customer, how often would you say that communication difficulties arise when dealing with a typical customer? (e.g. NEVER / RARELY / FREQUENTLY / USUALLY)

* You may prefer to discuss this information at the Review.

Country Sales p.a. (or %) Sales Method Language Comments* Difficulties*


2. STAFF INVOLVED IN EXPORTING & EXISTING LANGUAGE SKILLS WITHIN THE COMPANY

Please list those people within the company who currently deal with exports.
For each one please indicate their position within the company, and, if they have some knowledge of a foreign language please state which languages(s) and to what level(s).
(e.g. BEGINNER / INTERMEDIATE / ADVANCED / FLUENT / NATIVE SPEAKER)

Employee Position within the company Language and level (if applicable)


3. SUPPORTING INFORMATION

Do you have any promotional literature, handbooks, operating instructions etc. in any foreign languages? If so, please give details:

Type of document Languages(s)


Please also tell us:
Has your website been translated or adapted to attract export business? Yes No
 
Do you have procedures for dealing with incoming written communications that are in a foreign language? Yes No
 
Do you have procedures for dealing with incoming telephone calls from people who don't speak English? Yes No
 

Any further general comments you would like to make?
Company Name:
LCA Reference No:
Contact:
Position:
Phone Number:
E-mail Address:

Consultant's details
Name:
Email:

Other information

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Framsetning efnis

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moya - Útgáfa 1.11 2007 - Stefna ehf

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